Shipping and Returns.
Organo Gold orders ships to USA and CANADA.
We offer Flat Rate
Wither Continental US:
UPS SurePost - $10.50
UPS 3 Day - $13.50
UPS Next Day/Overnight – $37.50 –place orders placed by 11:59am PST
Alaska & Hawaii
USPS Standard delivery will be within 5 to 7 business days. Express delivery is not available.
Puerto Rico & Virgin Islands
USPS Standard delivery will be within 7 to 10 business days. Express delivery is not available.
Regular Service $11.50
Express Service $19.50
Warehouse Pick Up $3.00 (Richmond, BC Pick Up Location Only)
The goal of Organo Gold is to ensure that Customers are completely satisfied with their purchases. Upon receipt of any package, it should be examined closely prior to opening the factory-sealed products' packaging. If the order is not in satisfactory, it may be returned provided that the following guidelines are observed:
Returns for "refund" are accepted by the Company only if submitted within 30 days from the order Purchase date. If there is any concern about return timelines, the Customer is encouraged to contact the Company directly as soon as possible. All products returned (other than for determination of Defects, as outlined below), must be returned unused, unopened and in resalable condition.
Defective Products: Organo Gold strives for completely satisfaction of everything offered. This begins from the website all the way to the product selected. That said, "product defects" are carefully scrutinized by Organo Gold. Any product which is suspected to be "defective" should be immediately returned to Organo Gold (Please, refer to section B for return procedures) so that Quality Control can examine the product to verify the nature of the defect and recall similar products from similar lot or batch numbers. When a product determined by Organo Gold to be defective, or otherwise not consistent with Quality Control standards, the Company will immediately replace the product or refund the purchase price. Please DO NOT use the product. Any used or partially used product automatically voids any potential product return.
NOTE: Any products returned that do not conform to these guidelines will be sent back to the Customer at their sole expense. Remember, all returns must be submitted within the timelines established above. Returns submitted beyond these timelines will only be processed at the discretion of Organo Gold.
Procedures for Returns
In order for a product return to be processed efficiently, we request that you:
1. Contact Distributor Support at 1-877-674-2661 or email@example.com,
2. Provide them with the original invoice number,
3. Notify them of the product(s) being returned,
4. Receive a Return Merchandise Authorization (RMA) number, and
5. Clearly print the RMA number in indelible ink on the outside of the box. Packages without visible RMA numbers will not accepted by Organo Gold.
6. You are responsible for pre-paying all shipping costs related to the returned items to be sent. The Company does not accept shipping-collect packages.
7. You are encouraged to add a pre-paid tracking or delivery confirmation service to all return packages. If returned product is not received by Organo Gold, it is your responsibility trace the shipment. Within 30 days: Shipping and handling fee (or pick up fee) is non-refundable.